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eCommerce MasterPlan 1.8 Book Support Materials

the useful tools, downloads and content referred to in the book

Best Selling eCommerce Author Chloe Thomas


Chloë Thomas
Chloë Thomas

Chloë Thomas has been working in eCommerce since 2003, and running her own businesses since 2007. Throughout her focus has been on learning how to increase orders, up customer retention, and recruit new customers cost effectively.

Chloë advises retailers of all sizes, from multichannel operations with sales of many millions, to brand new startups looking for those first 100 customers. Her primary focus is on working with businesses who have sales under £1 million to help them take the leap from 0->100 customers, from 100->1,000 customers and on.

  • Power Retail (Australia) named Chloë as one of the top 10 eCommerce commentators in the world.
  • Within 6 months of launch Chloë's eCommerce MasterPlan Podcast was the top eCommerce podcast in the UK.
  • eCommerce coach, mentor and consultant at eCommerce MasterPlan since May 2012.
  • Chloë has published 4 books on eCommerce, including the best seller Customer Persuasion
  • And she is an in-demand as a contributor to events and publications such as Internet Retailing (Australia), eCommerce Expo, Internet Retailing Expo, Internet Retailing Conference, Direct Commerce Association.

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